The best option for getting in touch is to give us a call and speak with Hayley or Noe, our Executive/Administration assistants, who will answer your questions or put you through to a member of the team who can.
We have offices in Torquay (Baines Crescent) and Albury (Dean St) however spend most of our time out of the office with our clients. Should you need to visit the offices, please let us know.
We also really appreciate hearing your feedback directly as this assists us to improve our service and ensure that we’re meeting your expectations. You can open and complete our Complaints/Feedback form here. If you wish to give us feedback, including advice that you or someone you support has been unhappy with the service, the Client or their associated supports can speak with Brad Dent (WHR Allied Health Managing Director) on 0422 573 795, by email: Brad@whralliedhealth.com or by mail: WHR Allied Health Feedback (PO Box 895, Torquay, Vic, 3228).
All of our staff must understand and apply the NDIS Commission – Code of Conduct in their roles in ensuring our obligation to meet the NDIS Quality and Safeguard Commission requirements. If the Client is an NDIS participant and is not satisfied with the response or does not want to talk to us directly, they can contact the NDIS Quality & Safeguard Commission by calling 1800 035 544. You can also complete a complaint form online https://www.ndiscommission.gov.au/about/complaints
Suppose you need advice or assistance to resolve a complaint about our service and haven’t been happy with our response. In that case, you can access independent support from the Health Complaints Commissioner in Victoria – or the Health Care Complaints Commission in NSW.